General Terms and Conditions
IT Support Services
Effective Date: 07-23-2024
Last Updated: 08-25-2025
1. ACCEPTANCE OF TERMS
By engaging our IT support services, purchasing products, or requesting consultations, you (“Client”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of our services immediately.
2. SERVICES PROVIDED
We provide information technology support services including but not limited to:
- Computer and network troubleshooting and repair
- Software installation and configuration
- Hardware setup and maintenance
- Network setup and maintenance
- Data backup and recovery services
- Remote and on-site technical support
- IT consulting and strategic planning
3. SERVICE DELIVERY AND SCHEDULING
Response Times: Service response times vary based on service level agreements and issue severity. Emergency services may be available at premium rates.
Scheduling: All on-site appointments must be scheduled in advance. We will make reasonable efforts to arrive within agreed timeframes but are not liable for delays due to traffic, weather, or other circumstances beyond our control.
Access Requirements: Client must provide reasonable access to equipment, systems, and relevant passwords/credentials necessary to perform services.
4. PRICING AND PAYMENT TERMS
Rates: Current service rates are available upon request and may vary based on service type, complexity, and timing.
Payment: Payment is due within 30 days of invoice date unless otherwise agreed in writing. Late payments may incur a 1.5% monthly service charge.
Estimates: All estimates are valid for 30 days and are subject to change based on actual work required.
Emergency Services: After-hours, weekend, and holiday services are available at premium rates (typically 1.5x standard rates).
5. CLIENT RESPONSIBILITIES
Backup: Client is responsible for maintaining current backups of all critical data. We strongly recommend multiple backup methods and will provide guidance upon request.
Software Licensing: Client must maintain proper licensing for all software. We are not responsible for software licensing compliance.
Security: Client must implement reasonable security measures including regular password updates and software patching as recommended.
Information Accuracy: Client must provide accurate and complete information regarding systems, issues, and requirements.
6. LIMITATION OF LIABILITY
Service Limitation: Our liability is limited to the cost of services provided. We are not liable for:
- Data loss (unless directly caused by our gross negligence)
- Business interruption or lost profits
- Consequential, indirect, or punitive damages
- Issues arising from client’s failure to follow recommendations
- Third-party software or hardware failures
- Acts of God, natural disasters, or circumstances beyond our control
Maximum Liability: In no event shall our total liability exceed the amount paid for services in the 12 months preceding the claim.
7. DATA AND PRIVACY
Confidentiality: We maintain strict confidentiality of client information and systems access.
Data Handling: We may access client data only as necessary to provide services. Client data remains client property.
Privacy Compliance: We adhere to applicable privacy laws and regulations in our data handling practices.
Data Retention: We may retain service records and system information for support purposes and legal compliance.
8. WARRANTIES AND DISCLAIMERS
Service Warranty: We warrant that services will be performed in a professional manner consistent with industry standards.
Equipment Warranty: Hardware installed by us may carry manufacturer warranties. We provide 30-day warranty on our installation work.
Disclaimer: Except as expressly stated, all services are provided “AS IS” without warranties of any kind, express or implied.
9. INTELLECTUAL PROPERTY
Ownership: Client retains ownership of their data and existing intellectual property.
Our Materials: Documentation, procedures, and methodologies developed by us remain our intellectual property.
Third-Party Software: All third-party software licenses are subject to respective vendor terms.
10. TERMINATION
Either party may terminate services with 30 days written notice. Client remains responsible for payment of services rendered through termination date.
Immediate Termination: We may terminate immediately for non-payment, breach of terms, or circumstances that compromise system security.
11. FORCE MAJEURE
We are not liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, labor disputes, or technology failures.
12. DISPUTE RESOLUTION
Governing Law: These terms are governed by Minnesota state law.
Dispute Process: Disputes should first be addressed through direct communication. If unresolved, disputes will be settled through binding arbitration in Minnesota.
Attorney Fees: Prevailing party in any legal action may recover reasonable attorney fees and costs.
13. MODIFICATIONS
We reserve the right to modify these terms with 30 days notice to clients. Continued use of services constitutes acceptance of modified terms.
14. SEVERABILITY
If any provision of these terms is found unenforceable, the remainder shall remain in full force and effect.
15. ENTIRE AGREEMENT
These terms constitute the general framework for our services. Any signed service contract or agreement between parties shall take precedence over these general terms where there is a conflict. These general terms apply only where no specific contractual provisions exist. Together with any applicable signed contracts, this constitutes the entire agreement between parties and supersedes all prior agreements or understandings not incorporated into a signed contract.
Contact Information:
Broadview Technology Solutions, LLC
6640 Shady Oak Rd #30
Eden Prairie, MN 55337
612-276-2308